Your rights as an aged care consumer
You have the right to receive safe, high quality care and services and to always be treated with dignity and respect. Good quality care requires respect, honest communication, and teamwork from everyone involved.
Charter of Aged Care Rights
Aged Care Quality Standards
Whether you’re receiving care at home or in an aged care home, the Aged Care Quality Standards define what good care should look like.
1. Consumer dignity and choice
What this means for you: I am treated with dignity and respect, and can maintain my identity. I can make informed choices about my care and services, and live the life I choose.
2. Ongoing assessment and planning
What this means for you: I am a partner in ongoing assessment and planning that helps me get the care and services I need for my health and well-being.
3. Personal care and clinical care
What this means for you:
I get personal care, clinical care, or both personal care and clinical care, that is safe and right for me.
4. Services and supports for daily living
What this means for you: I get the services and supports for daily living that are important for my health and well-being and that enable me to do the things I want to do.
5. Organisation’s service environment
What this means for you: I feel I belong and I am safe and comfortable in the organisation’s service environment.
6. Feedback and complaints
What this means for you:
I feel safe and am encouraged and supported to give feedback and make complaints. I am engaged in processes to address my feedback and complaints, and appropriate action is taken.
3. Human resources
What this means for you:
I get quality care and services when I need them from people who are knowledgeable, capable and caring.
8. Organisational governance
What this means for you:
I am confident the organisation is well run. I am a partner in improving the delivery of care and services.
Want to get in contact?
If you have any questions or would like to get in contact, give us a call!